Our Online Listing Management solution manages visibility, ensuring key contact information online for all your service lines, practices and providers are correct on the sites that matter most. We will make recommendations on which listings you should address and why then provide a dedicated account manager who will become an extension of your department ensuring information is kept up to date as changes happen on a regular basis and need to be addressed timely.
Our Online Review Management solution is a proactive review management system that monitors social media and third party review sites providing alerts and trending reports and it engages patients to provide feedback soon after their visit allowing for service recovery if needed and trending for process improvement. Positive reviews and testimonials can be published to third party sites or within your own branded website or provider directory. Feed in your CAHPS data and be able to view patient feedback and perform gap analysis. Leverage the robust analytics to help improve CAHPS scores and deliver care consistently across your organization.
Our Online Engagement Management solution includes the recommendation for a robust Provider Directory, we strongly believe that your branded provider profile should serve as the authoritative source on the web for your employed providers. Armed with valuable insight, we focus on how we can improve our provider directories with the type of information to support our patients in choosing a provider and tools that make doing business with us as easy as getting their pet groomed!